1. Personal information collected
Personal information may be collected from you when visiting our website, using our services, submitting website feedback, or placing a web order via our online ordering system. We may collect information when you use our services, like performance and location data, IP address, payment methods, interaction with other retail technology. The personal information collected could include your name, address, phone numbers (including mobile number), email address, details of orders made and details of debit or credit cards or PayPal details used for payment. We may also collect information about your usage of the Online Ordering system and any materials (such as messages and reviews) you post to Online Ordering Website and the e-mails or letters you may send to us. Your telephone calls to us may also be recorded for training and quality purposes. We only collect information that you have voluntarily entered while using the Online Ordering website.
2. What we do with the information
The information collected may be required by Us to process and approve an online order, conduct market research, send promotional material, and respond to your requests. We may also use your information for direct marketing purposes to communicate with you through your email, SMS, or phone, or tell you about offers and updates that may be of interest to you. We may also analyse the information to administer and improve our business and assist in the prevention of fraud.
3. Online ordering
Use of our online ordering system requires information to be obtained from you to process your order and verify payment if making payment by credit card. The information stored enables us to remember your details which will benefit you in future orders and remember previous orders for re-ordering. It also enables us to promote specials to you for future ordering. When ordering online and paying by credit card, your card details are processed and securely stored with a third-party providing credit card processing services. The credit card details are not stored with us. Incomplete details may be printed on order dockets for identification and processing of an online order.
4. Accuracy and security
We will take reasonable steps not to lose, misuse or allow unauthorised access to the information collected. We will allow you to access your information at any time or delete any information upon request. Such requests and access must be directed to our Contact Address [email protected] and will be subject to verification.
5. Credit card details
Your credit card details may be required to process the value of your online order on our secure website. All transactions are processed in Australian dollars. The credit card details are not stored with us. Incomplete details may be printed on order dockets for identification and processing of an online order.
At any time, you may choose to stop receiving direct marketing material by using the unsubscribe link in the marketing communication. To opt-out, click the "unsubscribe" link at the bottom of the communication and reply with "STOP" to opt-out of communications by SMS. You may also decline marketing messaging sent by push notifications by refusing the relevant permission to our app in your settings, however this will also prevent you from receiving order updates via push.
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site or provider’s system to recognise your browser and remember certain information.
We use first-party and third-party cookies for the following purposes:
(1) to make the Services function properly; (2) to improve the Services; (3) to recognise you when you return to our Site and to remember information you have already provided, such as your preferences; (4) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Services.
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, to track and measure the performance of our Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
We may collect information on your use of our Site or the Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our Site. We take measures to utilise replay session technology to exclude and block sensitive user information.
Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on the Services or on other devices, apps, or websites.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any company chooses to participate in these opt-out programs.
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of in-application targeted advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalised advertising.